Returns & Refunds
KitchenAid — Review eligibility, the return process and refund information before ordering.
Product brands in this collection: KitchenAid. Browse each product page for its current description, options and availability.
Store market: United States. Display currency: USD.
Our voluntary return window is 60 calendar days after delivery for eligible unused items. Contact us before sending a return. Product-specific exclusions must be disclosed before purchase; mandatory consumer rights remain unaffected.
We cover standard return shipping for approved eligible returns using the instructions we provide. Contact us before purchasing a return label; additional services require prior agreement.
For voluntary returns, after receipt and inspection we normally initiate an approved refund within 5–7 business days. Payment-provider posting time is additional. Any earlier statutory refund deadline takes precedence. Refund arrangements follow the original payment method where possible; contact us for cash-on-delivery refunds.
Customer service: Monday–Friday 10:00–18:00 (America/New_York). Messages may be sent at any time; a reply outside these hours is not guaranteed.
KitchenAid804 South Vernon Street, Amarillo, Texas, 79104, United States
[email protected] · 3852107797